| Objective | Measures | 2019 | 2018 | Comments |
| Encourage safer gambling in all customers | % of Online UK customers using deposit limits | 32% | 18% | Increasing Online customer adoption of deposit limits is a core objective and has significantly increased in 2019 |
| Protect the vulnerable | Number of safer gambling interactions (UK) | Outlander fanfiction black jack randall. Retail Online | Retail Online | We use both automated and personal interventions with at-risk customers. Cross-operator self-exclusion schemes are embedded in shops and online |
| Number of self-exclusions (UK) | Retail Online | Retail Online | In 2019, William Hill acquired Mr Green, which contributed to an increase in Online number and the closure of 713 shops in the third quarter contributed to the fall in Retail. | |
| Strengthen support | Funding for research, education and treatment (RET) | £1.29m | £1.35m | We invested 0.1% of UK GGY in RET in 2019. Funding was reduced by the fall in Retail GGY. This will increase to 0.25% in 2020 and to 1.0% by 2023. |
| Employer colleagues | Believe William Hill is a responsible business | 80% | 75% | The proportion of colleagues who 'agree' or 'strongly agree' with this question in the annual colleague survey increased again in 2019. |
GamCare's work directly helping problem gamblers, providing advice on the phone and online or face to face counselling. They also have an education and prevention team working to raise awareness and prevent problem gambling before it starts as well as offering support to family and friends. William Hill is a one of the biggest names in gambling. The company has a chain of bookmaking shops throughout the United Kingdom, where it's based, and is also a major online gaming enterprise. Created by William Hill in 1934, today the organization offers online betting along with casino, poker, and bingo games. Dec 08, 2020 'William Hill welcomes the gambling review which the Government has launched today. Our industry is more committed than ever to keeping gambling as safe as possible and we have been getting on with raising standards. Whether it's ensuring under-18s and vulnerable people are not exposed to gambling adverts or identifying at-risk players through technology,. William Hill, GVC Holdings, and bet365 among the five gambling firms donating in the UK to tackle problem gambling; The companies donated a total of $125 million which will go directly to people who suffer from gambling addiction; According to Michael Dugher from the BGC the industry will continue to drive up standards and protect consumers.
The online gambling company Mr Green, owned by William Hill, has been fined £3m for 'systemic failings' in its measures to stop money laundering and problem gambling.
The Gambling Commission said Mr Green was the ninth gambling company to face sanctions as part of a lengthy probe that has led to firms paying out £20m since 2018.
It criticised Mr Green for a series of transgressions of its gambling licence, including failure to perform any checks on a customer who won £50,000, squandered the lot on new bets and then deposited thousands more.
The company also accepted 10-year-old evidence of a £176,000 claims payout as satisfactory evidence of the source of funds of a customer who deposited more than £1m.
Gambling companies have to check customers' source of funds to ensure they are not laundering money or betting more than they can afford, indicating a possible gambling addiction.
William Hill Problem Gambling Addiction
In another case, Mr Green accepted a photograph of a laptop screen showing currency in dollars on an alleged cryptocurrency trading account as adequate source of funds proof.
William Hill Problem Gambling Problem
Richard Watson, the Gambling Commission executive director, said: 'Our investigation uncovered systemic failings in respect of both Mr Green's social responsibility and anti-money laundering controls which affected a significant number of customers across its online casinos.
'Consumers in Britain have the right to know that there are checks and balances in place which will help keep them safe and ensure gambling is crime-free – and we will continue to crack down on operators who fail in this area.'
The fine, the latest in a string of penalties issued to firms including William Hill, Ladbrokes Coral, 888, Paddy Power and Sky Bet, comes a day after the industry's trade body said it wanted to ensure UK standards were the 'highest in the world'.
By Rob Davies, The Guardian, 27 February 2020
Read more at The Guardian
Photo (cropped and edited): Fabio Venni [CC BY-SA 2.0] via Flickr
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